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Submit Your Audit Results

Please submit your audit results to receive a free Support Organization Maturity Report to help you compare your organization to other similar organizations.

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Tell us about your support environment:
	Number of customers: Number of calls per month: Number of Level-1 Analysts: Number of Level-2 Analysts: Industry: If Other, please specify:
Please submit your individual audit results ranging from 0 to 70:
	Audit 01: Score Vision Mission (0 - 70) Audit 02: Score Help Desk Structure (0 - 70) Audit 03: Score List of Products and Services Provided (0 - 70) Audit 04: Score Position Descriptions (0 - 70) Audit 05: Score Staffing Levels (0 - 70) Audit 06: Score Performance Metrics (0 - 70) Audit 07: Score Training & Development (0 - 70) Audit 08: Score Call Handling (0 - 70) Audit 09: Score Problem Management (0 - 70) Audit 10: Score Problem Escalation (0 - 70) Audit 11: Score Tools & Technologies (0 - 70) Audit 12: Score eSupport & KM (0 - 70) Audit 13: Score Service Levels (0 - 70) Audit 14: Score Customer Satisfaction (0 - 70) Audit 15: Score Customer Communication (0 - 70) Audit 16: Score Overall Maturity Rating (0 - 70)

Please note, early copies of the Help Desk Audit contained errors in the Overall Maturity ratings. When you submit your results, we will share the correct overall maturity rating with you.

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