New Book Re-Defines Help Desk

December 15, 2005 (Davis, CA) – Believe it or not! A “parent-child” relationship has nothing to do with Freud, a “jump and run” has nothing to do with COPS, a “hot swap” has nothing to do with reality TV and a “hub” is not a member of your family.

Read more ...

Toolkit is Great Companion for Book

August 15, 2003 - I.T. Gap Press announces the release of the companion to The Help Desk Audit: Blueprint for Success. The CD contains all the templates and samples in the book in electronic format plus much, much more.

Read more ...