August 15, 2003 - I.T. Gap Press announces the release of the companion to The Help Desk Audit: Blueprint for Success. The CD contains all the templates and samples in the book in electronic format plus much, much more.
In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form. In an effort to help you get started with implementing change in your support environment, we have assembled all the templates and a whole lot more into one CD. We hope it helps you to successfully change your support organization into a mature, customer-focused environment.
The Price: $45.95 Available on Amazon